After-Sales Service Gunsjet

After-sales Service & FAQ

Tech Support:
First, we provide the installation videos by the USB flash disk.
GUNSJET offers remote training for you and your staff, we will set up FTP account whcih content all technical files needed. and we will walk you through the installation of your new UV printer step by step.

GUNSJET offers a 1-YEAR WARRANTY (except printhead and consumables) on our printer to give you peace of mind. We pride ourselves on our top notch technical support via telephone, email, live chat and skype video so you can reach us any time you have a question or run into difficulty.

Training

Free Training for support customer learn more GUNSJET UV flatbed printer.
On-site Installation

Experienced technician to custom side assist custom install and operate the machine.
FTP

FTP online document best support our custom anytime.
Online Service

We provide effective online service anytime, such Whatapp, Wechat, Email.
Free warranty

One year free warranty (except printhead and consumables).

FAQ

Q What is the Application Range of UV Printer?

Our UV printer enjoys wide application range. Currently, it has been extensively applied to advertisement, glasspanel, wood floor, ceramic tile, suspended ceiling, electronic product shell, individualized decoration and other fields. Fordetailed application cases, please refer to printer solutions in different application fields.
Q How many mobile phone cases can you print a day?

Take LE-2513 for example, we can print Iphone case about 5000 units per day.
Q How many years can a machine last?

About 8-10 years
Q How many machines will you sell earch year?

In the year of 2016, we sold 880 units and we sold 1200 units in 2017.we are the Top 3 Ricoh manufacturer in China.
Q How about the printing cost?

1L ink can print 80 M²,it is about 1 USD per square meter printing.
Q How many people in your company?

The number of employees is 200+, and we have the R&D 30 people, technical support 60 people, production 60 people. Strong research and development ability allows constant launches of new products to keep you at the top of the league.
Q What is your company advantage?

1.Accumulating nearly a decade of experiences in UV printing industry, GUNSJET provides you professional solutions in UV printers and help you save time and effort getting into the UV market.
2.GUNSJET is a trusted manufacturer with recognition from international suppliers. We ensure stable supplies of genuine products.
3.The top 3 printheads customer for Ricoh shows that GUNSJET takes up a significant market share of Ricoh printers in the market.
4.Expansion of manufacturing site and big production capability can cater your growing demand and provide timely delivery. No need to worry about delay or no stock.
5.The sales volume and amount doubled by 100millions in 2017 shows that you will be working with a fast growing company and expand the potential business together.